City Success Manager

New York, United States

Description

Citymart is a New York-based global technology company that empowers city officials to better serve their communities through access to data, insights, and peers. Following best practices developed with leading cities around the world, Citymart technology revolutionizes the way cities frame needs, complete procurement, and improve service delivery—providing expert support along the way.

Citymart is backed by the world’s leading impact investors and philanthropies, including Nordic Impact, Omidyar Network, Bloomberg Philanthropies, and The Rockefeller Foundation’s 100 Resilient Cities program.


We are looking for a City Success Manager to join our growing team in New York City.

You will have experience working with cities, governments or urban services and have a clear understanding of the unique challenges facing the public sector. This role has the opportunity to help hundreds of city officials succeed in their work, resulting in better quality of life for hundreds of thousands of citizens. This role reports to Citymart's Head of City Partnerships.

You must be someone who thrives in a fast-paced environment. You are passionate about helping cities, be creative, independent, focused, and an excellent problem solver and are comfortable in creating content such as best practice guidelines. You must have the ability to work with cross-functional teams, shape and contribute to Citymart strategy, and identify product needs.

Ideally you have developed onboarding strategies to successfully help clients adopt a digital product or comparable experience. You are adept in explaining the value of new ways of working and you know how to put yourself in users' shoes to achieve a change in behavior. You like building things and then testing how well they work, and you are not afraid to admit when something is not working. You are excited to use the latest technologies and online tools to customize and automate onboarding and communications in order to reach more people. You have a passion for cities and the public servants who shape them.


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